Policies

Online Sales Return And Exchange Policy

Products may be returned or exchanged within 30 days of purchase for instances of reactions or defects.  Containers must contain at least half of their formula to qualify for a return or exchange. In cases of product damage, merchandise may be returned or exchanged if notified within 72 hours of receiving the delivery, along with an emailed photo of damage sent to Meta Skin Studio.

 

Client Appointment Cancellation Policy

"Your time and my time is all valuable.  To keep things fair for all Meta Skin Studio clientele, a 24 hour cancellation policy is in place.  If cancelling less than 24 hours before your appointment time, we will charge 50% the cost of the service."

This website or mobile application ("Site") is owned and operated by Meta Skin Studio, LLC. (“Meta Skin Studio"). Meta Skincare takes your privacy seriously. This Privacy Policy describes what information this Site gathers about you, how we use that information, and what steps we take to protect that information.

By using this Site, you consent to the terms of this Privacy Policy as well as the Site Terms & Conditions. Meta Skin Studio  may change this Privacy Policy from time to time. Please check back periodically for up-to-date information about our privacy practices.

Information Collection

This Site collects information about you to provide and improve our services, communicate offers that we believe will interest you, and to administer our business.

Information You Provide to Us

We collect personal information from you when you submit that information to us voluntarily. For example, we collect information from you when you: place an order on the Site; create an account on the Site; participate in our rewards program; communicate with our customer service team online; participate in an Meta Skin Studio promotion, such as a sweepstakes or contest; post a tagged photo or other content on a third party social network in response to our request; or post a product review, question, answer, or other information on the Site; The personal information we collect may include the following: email address, mailing/billing address, phone number, payment card number, and other payment information. Collecting this information allows us to complete your order efficiently, to notify you of your order status, and provide personalized interactions. If we ask for such information from you, we will either tell you how we will use the information or we will use it in conformity with this Privacy Policy.

We may use the personal information you provide to allow you to send message to your friends via this Site. When you use these features on our Site, you represent to us that you are entitled to use and give us your friend's name and contact information, including email address.

 

Information from Third Party Sources

We may collect information about you from third parties. Such information may include demographic data (like the number of members of your household, age, and gender) and purchase preference information. We may use this information to supplement or update our records, improve the quality or personalization of our communications to you, and help prevent or detect fraud.

 

Automated Information Collection

We automatically receive and store certain types of information when you interact with our Site, our emails, and/or our online advertisements. This information helps us to make our Site work more efficiently, evaluate use of our Site, and support our website analytics and marketing campaigns. Here are some of the types of information we may automatically receive:

Technical information like your internet protocol (IP) address, your device operating system and browser type, your referring website's address, and your clickstream through our Site Cookies that recognize you as you use or return to our Site. The cookies allow the Site to provide you a more continuous and personalized shopping experience. Cookies are small text files that a website or email saves to your browser and stores on your hard drive. Web beacons that allow us to know what pages on our Site have been visited, what emails have been opened, and if our banner ads have been effective.

 

Cookies

Our Site uses cookies. Cookies are pieces of information that a website transfers to your computer's hard drive for record-keeping purposes. We use cookies to track your preferences and purchases as you navigate through our Site and to save you from having to re-enter information every time you visit our Site. By using cookies to track your visits, we can make your next shopping experience on our Site better. To search our Site and/or place an order, you need to have the cookies feature of your web browser turned on. We may also use technologies, such as our own cookies, to provide you with personalized online display advertising tailored to your interests. To opt out of our cookies used for this online advertising, click here. Most web browsers allow you to exercise control over cookies by deleting them, blocking them, or alerting you when a cookie file is stored. Please review your browser's instructions on these functions. If you choose to disable the cookies feature of your web browser, you may not be able to place an order or otherwise use some or all of the features provided on our Site. If you disable, block, or delete cookies, not all of the tracking described in this Privacy Policy will stop.

 

Social Media Widgets and Single Sign-On Services

This Site uses third party social media widgets such as buttons or similar mechanisms from Facebook, Twitter, Instagram, Pinterest, YouTube, and/or FourSquare. Such third party features may collect information about you, like your IP address and the page(s) you visit on the Site. They may also place cookies on your device. These social media widgets are either hosted by a third party or by our Site. Your interactions with those features are governed by the privacy policies of the third party social media networks that provide them.

 

Children Under 13 Years of Age

This Site is directed to adults, and does not knowingly collect personal information online from children under the age of 13 without prior parental consent. If you are the parent or guardian of a child under the age of 13, and you believe your child has provided personal information to our Site that you would like us to delete, please Contact Us

 

2. INFORMATION USE, DISCLOSURE, AND SHARING

The information we collect on this Site may be used to fulfill your requests (such as product orders and responses to email questions), to support our core business functions (such as order fulfillment, internal business process management, authentication, loss and fraud prevention, and public safety functions), and to communicate with you about our product offers and promotions. When you create an account with us, we offer the opportunity to become a member of Meta Skin Studio Loyalty Program, so you may receive future discounts, gifts and Meta Skin Studio e-mail. You can also sign up for our e-mail list by providing your e-mail address through our Site services or in-person in our stores.

To accomplish these purposes, we may combine information about you that we collect online, in our stores, via mobile applications, and from third party sources. We may also transfer or disclose your information within our corporate family of companies for these purposes.

We may make third party services, including third party applications, available to you on this Site. You may choose to allow us to share your information with those third party services. We require such third party services to give you notice of their privacy policy so you can review it before authorizing them to access your information.

We may disclose your personal information to identify you to anyone to whom you send messages via the Site. You may also disclose your own personal information on interactive services such as message boards, product reviews, question-and-answer pages, profile pages, and social network features offered by us or by third parties. Information you post or disclose through such interactive services may be available to the general public. Please exercise caution when deciding whether to disclose your personal information, location, or similar information via this Site.

We may disclose the information we collect about you (including personally identifiable information) to third parties to comply with applicable laws, regulations, and/or governmental requests. We may also disclose such information to verify or enforce compliance with our Terms & Conditions and this Privacy Policy, to process and fill your order, reduce credit risk, protect against fraud, protect against misuse or unauthorized use of our Site, or when we believe in good faith that the law requires such disclosure. We may also disclose such information to a successor entity in connection with a merger, consolidation, sale of assets or other corporate change affecting the Site.

 

3. SECURING YOUR INFORMATION

Meta Skin Studio works to protect your personal information and credit card detail when you shop with us online. We use Secure Sockets Layer (SSL) technology - the industry standard - to encrypt the personal information and credit card detail you provide during the order process.

To ensure the security of your personal information, you should always provide that information over a secure connection. You can check the existence of a secure connection in one of two ways:

(1) Look at the URL in your web browser. Whenever you are connected to a secure server, that connection will be represented in the URL as "https," rather than "http."

(2) Look at your web browser. You have an SSL connection if you see a closed lock or a solid key. If you click on this image, a small pop-up window displaying website security information will appear.

 

We urge you to protect your own privacy. We recommend that you do not share your Site password(s) with anyone or in any unsolicited phone call or e-mail.

 

While our Site strives to ensure the integrity and security of our network and systems, Meta Skin Studio cannot guarantee that our security measures will prevent third-party hackers from illegally obtaining this information.

 

4. PUBLIC FORUMS

Please remember that any information you may disclose in public areas of our Site or the Internet becomes public information. You should exercise caution when deciding to disclose personal information in these public areas.

 

5. CONTACTING US

If you have any questions, please Contact Us by clicking the link.

 

6. OPTING OUT

If you would like to stop receiving promotions, updates and/or special offers at any time, you may e-mail us at service@MetaSkinStudio.com with a statement requesting that you wish to cancel your Loyalty Club membership or that you would like to opt out of Meta Skin Studio e-mail promotions, updates and special offers. Please allow sufficient time for your request to be processed. It may take up to 10 days to process an email opt-out request, and 4-6 weeks for other requests.

 

Geo-Location

You may at any time opt out from further allowing Meta Skin Studio to access location data by adjusting the permissions in your mobile device.

 

Please be aware that, even if you opt out of receiving marketing communications from us, we may still contact you for transactional purposes. For example, we may contact you for order fulfillment purposes, customer service purposes, appointment reminders, or product recalls.

 

7. LINKS TO THIRD PARTY SITES

Our Site may include links to websites/applications that are owned or operated by third parties. Please note that this Privacy Policy does not cover the practices of those websites/applications. We encourage you to review the privacy policies on those websites/applications to see how they collect and use information.

 

8. HOW TO UPDATE YOUR INFORMATION

You can access or update your personal information in the following ways:

(1) If you have created an account on our Site, you may enter and update your contact information after logging in to your account on our Site.

(2) You may also contact us by using the 'Contact Us' link above. Please include your current contact information, the information you are interested in accessing, and your requested changes.

 

9. YOUR CALIFORNIA PRIVACY RIGHTS

If you are a California resident and an Meta Skin Studio customer, you have the right to request information from us once per calendar year regarding the customer information we share with third parties for the third parties direct marketing purposes. To request this